Department of Administrative Reforms & Public Grievances (DARPG) has released the fifth edition of ‘National e-Governance Service Delivery Assessment (NeSDA) – Way Forward Monthly Report for States/UTs’, which provides a detailed overview of status of e-service delivery across States/UTs.
The July monthly report presents the status of e-services, mandatory e-services (as per NeSDA 2021) and highlights the best practices, across States/UTs. It also underlines the saturation level of e-services provided through the State’s/UT’s single unified service delivery portal. Moreover, the report especially features deeper analysis of e-services provided under education sector.
The Report for July, 2023 has been released and is available at
https://darpg.gov.in/sites/default/files/NeSDA_July.pdf
Key highlights of the Report for the month of July, 2023 are as follows:
e-Services
- 13,867 e-services are provided across States/UTs, which is an increase of 6.3% (816) services from June Report
- 1,397 out of 2,016 mandatory e-services (56*36 States/UTs) are available, making saturation at 69%
- Maximum number of e-services (5,203) lie in sector – Local Governance & Utility Services
- 58% i.e., 21 out 36 States/UTs have achieved saturation of mandatory e-services in Tourism sector. This is followed by Environment sector 47% i.e., 17 out of 36 States/UTs
e-Services in Education Sector
- 911 e-services are mapped under Education sector
- Identified sub-themes of e-services under Education sector are
- 297 e-services under Document Management and Certificate Issuance
- 297 e-services under Education Institute Services and Support
- 202 e-services under Financial Aid Schemes and Scholarships
- 78 e-services under Institute Registration and Regulation
- 37 e-services under Other
- Madhya Pradesh provides the maximum e-services in Education sector (122), which is followed by Karnataka (113), Kerala (92), Gujarat (69), and Himachal Pradesh (55)
- Out of 25 types of distinct e-services identified under Education sector, Karnataka (21) provides the maximum types of e-services. This is followed by Kerala (17) and Madhya Pradesh (16)
Best Practices
- The Government of Gujarat has developed G-Shala (Gujarat Students’ Holistic Adaptive Learning App) which is a Learning Management System (LMS) with e-Content for Grade I-XII
- The Government of Madhya Pradesh is the first State in the country to have used online and centralized system for allotment of 100% seats through their Right to Education (RTE) portal
- The Government of Nagaland has established Common Scholarship portal, serving as a centralized platform for all State Scholarships
- The Government of Himachal Pradesh has initiated online admission related processes of Polytechnic as well as ITI candidates through their Himachal Pradesh Takniki Shiksha (HPTech) Board portal
- The Government of Karnataka has digitized the whole examination process in the state through their Karnataka School Examination and Assessment Board portal
The aforementioned figures of e-services are uploaded by States/UTs on NeSDA – Way Forward dashboard, as of 06/08/2023. The department has categorised the mentioned e-services into various Education specific sub-themes.
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