Mr. J P Nadda, Union Minister of Health and Family Welfare launched the “Mera Aspataal / My Hospital” initiative at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities at Tirupati, Andhra Pradesh.
ICT-based Patient Satisfaction System (PSS) “Mera Aspataal / My Hospital” for implementation in public and empanelled private hospitals, is envisaged to empower the patient by seeking his / her views on quality of experience in a public healthcare facility.
A multi-channel approach will be used to collect patients’ feedback i.e. web portal, mobile application, Short Message Service (SMS), Interactive Voice Response System (IVRS).
Health Ministry has launched the Pradhan Mantri Surakshit Matriva Abhiyan (PMSMA) to provide fixed day assured quality ANC services to pregnant women on the 9th day of every month across the country.
These services will be provided by obstetricians and physicians. A key pillar of this program is voluntary partnership of private doctors.
The Free Drugs Services Initiative, the Free Diagnostics Services Initiative, the District Hospital Strengthening support, roll out of comprehensive primary health care, Quality Assurance Programme and the Kayakalp awards – all represent initiatives intended to reduce fragmentation of care, improve quality of care and reduce out of pocket expenses.
AWARDS:
The Health Minister also gave away awards to the states on the basis of Health Indicators and Service Delivery.
The best performing large states for decline in IMR was given to Haryana and West Bengal. In this category the best performing small states were Nagaland and Tripura.
Similarly, for service delivery in public health facilities Tamil Nadu and Andhra Pradesh were awarded amongst large states and Sikkim and Himachal Pradesh were awarded amongst small states. Best performing Union Territory was Dadar and Nagar Haveli.