Ministry of Communications launched India Post Help Centre and a Toll Free Number 1924 to address the grievances of people in the Country related to Department of Posts.
The Help Centre has been launched in three languages -Hindi, English and Malayalam and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.
Help Centre will be functioning from 8 A.M to 8 P.M on all working days except holidays. Soon, in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.
Except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours.
A toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely AirTel, Idea, Vodaphone, Telenor, Aircel, MTS, Reliance etc.
The complaints received from the complainant on toll free number ‘1924’ would be registered in Computerized Customer Centre (CCC) Portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants.
If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal.
As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.
All the Postal Circles will have a Control Room for monitoring and redressal of complaints.
The Nodal Officer in each Circle will open the CCC Portal every day and check all the complaints beginning with “100030 – …… the Toll Free Complaints” and will examine for quick disposal.
The Circle Heads would direct to all the Post Offices concerned to ensure that they log in CCC Portal at the beginning of day and at the end of the day compulsorily.