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Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026

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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India during the month of June 2026 is given below –

Description No. of Applications
A Applications pending at the beginning of the month 2,554                 
B Applications received during the month 19,177                 
C Referred back to applicants for additional information 541                 
  Total (A+B-C) 21,190                 
D Applications processed during the month
– Within timeline
– Beyond timeline		 18,577                 
18,563     (99.9%)
14       (0.1%)
E Applications pending at the end of the month
– Within timeline
– Beyond timeline		 2,613                 
2,595     (99.3%)
18*       (0.7%)
* Awaiting inputs from external agencies (15), Under Process (3)

Function-wise Status of Applications Received / Processed / Pending
Function No. of Applications
Total Processed Pending
Within timeline Beyond timeline Within timeline Beyond timeline
Banker to Banks and Governments 8,647 8,647 – – –
Currency Management 8,021 7,194 6 821 –
Debt Management 731 716 – 15 –
Financial Markets 14 10 – 4 –
FinTech 1 1 – – –
Foreign Exchange Management 2,365 1,304 7 1,039 15
Payment and Settlement Systems 28 14 1 12 1
Regulation and Supervision 1,383 677 – 704 2
Total 21,190 18,563 14 2,595 18

The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) fourteen services have been included, and (ii) timeline has been modified for four services. Accordingly, the number of services under the Charter now stands at 213.

(Brij Raj)            Chief General Manager

Press Release: 2026-2027/589



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