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Processing of Applications Received Under the Citizen’s Charter – Status as on August 31, 2026

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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of August 2026 is given below –

Description No. of Applications
A Applications pending at the beginning of the month 3,258                 
B Applications received during the month 18,099                 
C Referred back to applicants for additional information 778                 
  Total (A+B-C) 20,579                 
D Applications processed during the month
– Within timeline
– Beyond timeline		 17,568                 
17,554     (99.9%)
14       (0.1%)
E Applications pending at the end of the month
– Within timeline
– Beyond timeline		 3,011                 
2,993     (99.4%)
18*       (0.6%)
* Awaiting inputs from external agencies (16), Under Process (2)

Function-wise Status of Applications Received / Processed / Pending
Function No. of Applications
Total Processed Pending
Within timeline Beyond timeline Within timeline Beyond timeline
Banker to Banks and Governments 7,320 7,318 – 2 –
Currency Management 7,760 6,970 4 786 –
Debt Management 693 539 – 154 –
Financial Markets 7 5 – 2 –
FinTech 2 2 – – –
Foreign Exchange Management 2,444 1,336 3 1,087 18
Payment and Settlement Systems 34 12 2 20 –
Regulation and Supervision 2,319 1,372 5 942 –
Total 20,579 17,554 14 2,993 18

The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review, the timeline has been modified in respect of two services. The number of services under the Charter remains at 213.

For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in.

(Brij Raj)           
Chief General Manager

Press Release: 2026-2027/1017



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