The Office of the Insurance Ombudsman, Delhi established under Redressal of Public Grievances, 1998, to deal with consumer complaints against the Insurance Companies operating in General Insurance business and Life Insurance business has been awarded ISO 9001:2015 certification by Standardisation, Testing and Quality Certification (STQC, established under Ministry of Electronics and Information Technology) for Quality Management Standard (QMS).
Certification is based on quality management principles including strong customer focus, motivation and continual improvement and review. With this standard certification, OIO, Delhi demonstrates its commitment to mediate for fair settlement of all complaints under its purview in efficient, impartial, consistent and transparent manner, as provided in the quality policy of the OIO, Delhi.
The Insurance Ombudsman institution was created by Government of India for individual policyholders for settlement of their complaints against Insurance Companies in a cost-effective, efficient and impartial manner.
The office of Insurance Ombudsman, Delhi was the first Ombudsman Office established on 11.11.1999 with the jurisdiction of Delhi state to look in to complaints and disputes of individual policyholders being serviced by various insurance companies serving in the country.
The Delhi Office of Insurance Ombudsman has received more than 1820 complaints during the current FY till 15.03.2017 and out of which 1742 had been disposed off till date.
